Refund Policy

Last Updated: 27/05/2026

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Dormroom Technologies Private Limited (“Dormroom”, “we”, “our”, “us”) follows a transparent and strict refund policy aligned with our success-based model.

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1. BOOKING FEE REFUND ELIGIBILITY

The booking fee (₹1299) is refundable only in the following cases:

• If the property owner rejects the booking request, or

• If the property owner fails to respond within 12 hours of the request

In such cases, the full amount will be refunded to the tenant.

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2. NON-REFUNDABLE CASES

The booking fee becomes non-refundable once:

• The property owner accepts the booking request, or

• The tenant cancels after the owner has accepted, or

• The tenant chooses not to proceed despite confirmed availability

 

3. OWNER CANCELLATION AFTER ACCEPTANCE

• If the property owner cancels after accepting the booking:

  • The tenant will receive a full refund (₹1299)

  • The owner will be liable to compensate ₹1299

  • Dormroom may recover this amount from future payouts or take necessary action

 

4. PAYMENT FAILURE / DUPLICATE PAYMENTS

• If payment is deducted but booking is not created:

  • Dormroom will attempt to complete the booking manually

  • If unsuccessful, a full refund will be issued

• Any duplicate or excess payment will be refunded after verification

 

5. REFUND PROCESSING

• Refunds will be processed to the original payment method

• Standard processing time: 5–7 business days

• Timelines may vary depending on payment providers

 

6. PLATFORM ROLE DISCLAIMER

Dormroom Technologies Private Limited acts solely as a platform connecting tenants and property owners.

Dormroom does not control property decisions and is not responsible for:

• Property conditions

• Final rental agreements

• Off-platform transactions

 

7. CONTACT

For refund-related queries:

refunds@dormroom.co.in
7447789331

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Team Dormroom